The secure use of electronic banking services is a shared primary goal between the Bank and our customers. The following security information outlines key security measures and recommendations to protect customers using the Bank's electronic banking services. Understanding and implementing these measures helps guard against cyber threats and jointly maintain account security. In the following security information, "the Bank" refers to KGI Bank Co., Ltd.
1. Important Security Principles
Importance of Login Credentials: Your electronic banking login credentials (including username and password) are as important as the keys to your home on the internet and must be kept properly.
The Bank Will Not Proactively Request Sensitive Information: The Bank will never request any sensitive information from you via phone, email, or SMS, such as your online banking login password, ID card number, etc. If you receive such a request, please immediately call our Customer Service Hotline to verify.
Stay Vigilant Against Fraudulent Communications: The Bank will never send SMS or email messages with embedded hyperlinks, QR codes, or attachments directing you to the Bank's website or mobile applications. Such communications are not sent by the Bank. You should remain vigilant and never click on such links.
2. Correct Login Methods
Official Website Address: Please access our electronic banking services by directly entering the Bank's official website address into your browser (Please note: the Bank's official website is: https://www.kgibank.com.tw/en-hk/).
Do Not Use Unverified Links: Never log in to the Bank's electronic banking via hyperlinks provided in any emails, SMS, QR codes, internet search engine results, or social media platforms.
3. Password Management Guidelines
Set a Strong Password: Please set a password that is difficult to guess and avoid using personal details (e.g., name, date of birth) or the same password used for other websites.
Safeguard Your Password: You should remember your password and never record it in an unprotected manner or disclose it to anyone.
Change Password Regularly: Please change your login password periodically.
4. Device and Network Security
Protect Your Devices: You should install and regularly update antivirus software and a firewall on the computers and mobile devices. Keep the operating system and software updated.
Use Secure Networks: Avoid using public computers or public Wi-Fi networks to access electronic banking. If using a wireless network, ensure it is secure and reliable.
5. Security Measures When Using Electronic Banking
Verify the Login Environment: When logging in, confirm that the browser's address is the correct website address of our bank and be alert to anything abnormal on the webpage.
Prevent Shoulder Surfing: While using the services, ensure that no one else can see your login credentials.
Review Account Records: You should regularly review your account records t. If you detect any suspicious logins or unauthorized activities, please contact the Bank immediately.
Log Out Securely: After completing your session, you must click "Log Out" to exit the system and close the browser.
6. Guarding Against Fraud and Malware
Identify counterfeit features: Phishing emails or SMS may contain grammatical errors, requests to click on hyperlinks, or demands for personal information. You should stay highly vigilant.
Beware of Malware: Never download or open software, files, or email attachments from unknown sources to prevent malware infection on your computer or mobile device, which could lead to data leakage.
7. Customer Responsibilities
You are responsible for taking reasonable measures to safeguard your account security. You may be held liable for any losses resulting from your failure to comply with these security measures.
If you discover or believe your login credentials have been compromised, lost, or stolen, you must notify the Bank as soon as reasonably practicable.
8. Contact Us
If you have any questions regarding the above security information or encounter any suspicious circumstances, please immediately call our Customer Service Hotline at (852) 2746 8588 to contact us.