Complaint Handing Procedure
Dear Valued Client,
At KGI Bank Co., Ltd., we are committed to providing you with the highest standard of service. Should you have any concerns or complaints, irrespective of staff, services or products, please follow the procedures below:
1. Submit Your Complaint
(1) Provide details of the issue, including relevant documents and your contact information.
(2) You can submit your complaint through the following methods.
|
Method |
Details |
| Phone | (852) 2746 8588 |
| Website | www.kgibank.com.tw/en-hk/ |
| Feedback_hkb@kgi.com | |
| In Person or Mail | Suites 1206-1209, 12/F., Three Pacific Place, 1 Queen’s Road East, Hong Kong |
We will acknowledge receipt of your complaint within 3 working days.
3. Investigation & Resolution
A dedicated team will investigate your complaint and aim to resolve it within 30 days. If more time is needed, we will update you promptly.
4. Final Response
You will receive a written outcome explaining our findings and any remedial actions.
5. Unsatisfied with the Outcome?
If unresolved, you may refer the matter to the Financial Dispute Resolution Centre (FDRC).
For assistance, contact us at (852) 2746 8588 or visit www.kgibank.com.tw/en-hk/
Thank you for banking with us.
Sincerely,
KGI Bank Co., Ltd., Hong Kong Branch